- Return And Refund Policy
Return And Refund Policy
Most of our orders paid by 10:00 AM (AEST) are processed same day. We are proud of our order processing time and we will continue to do our best to process your order as quickly as possible.
We guarantee 100% will send the items within 24 hours (including Saturday & Sunday) after the payment is cleared. If bulky items for large orders or International orders, we will send the items from Monday until Saturday only.
You should expect to receive your order within 1- 7 working days for local Australian orders. Or 5 – 15 working days for international orders. Please be aware the shipping times are dependent on your location and the shipping method that you choose.
For International orders, there might be a customs tax when the items arrive in your country and it is the customer’s responsibility to be aware of. Please contact your relevant customs office.
We do not accept returns or issue refunds on the basis you changed your mind or incorrect choice or do not like an item. Please choose carefully before you make a purchase. For unusual cases, we accept returned products within 7 days and refund the cost of the product excluding shipping, packing and handling costs, the products must not be opened as we will not refund opened products. Returned items must be sent to us at the buyers expense.
Due to our large volume of orders, once your order has been placed, it immediately starts going through our ordering process. Therefore, we unfortunately cannot cancel or change your order even if it has not been shipped yet. We apologise for this inconvenience.
We strive to provide our customers with the best service possible and the highest quality products from Australia.